Hypercare Clinical Support Guide

Logging into Hypercare: Launch the Hypercare icon from your desktop or navigate to tadh.hypercare.com and enter your @tadh email address.

If you are inside the Hospital Network: your login will happen automatically after entering your username If you are outside the Hospital network: it may prompt you for two-factor authentication.

Contacting a provider on call:

1)  When logged into the application, you will see “On call” in the top navigation bar.

2)  Select your desired department and you will be provided with all the pertinent information.

Clicking the “Schedule” option will provide you with a monthly view of the on-call schedule.

***Refer to your Departmental Procedures or Medical Directives/Policies  for a guideline of when is an appropriate time to contact a provider***

Contacting a user from the directory:

When logged into the application, you can either click on “Messages” or “Contacts” in the top navigation bar. Both options will have a search bar where you are able to look for the desired user.

*In “Messages” you will find your message history (as per data retention policy – all conversation content will be deleted after 14 days”).

Navigating a users profiles:

Before sending a message, you will have the 3 different delivery types: