Hypercare Provider Guide

Logging into Hypercare: Launch the Hypercare icon from your desktop or navigate to tadh.hypercare.com and enter your @tadh email address.

If you are inside the Hospital Network: your login will happen automatically after entering your username If you are outside the Hospital network: it may prompt you for two-factor authentication.

Setting up your mobile number in Hypercare (REǪUIRED):

1)  When logged into the application, click on your name in the top right corner then select “view profile”.

2)  Select the pencil beside “Additional contact methods” to add your mobile device

3)  

Click “Add new device” then “Use phone instead”

4)  Once your number is inputted and you’ve clicked on next, it will send a 6-digit code to your mobile device in order to verify your account.

5)  You will now be prompted to choose one of the following options.

* Please note – selecting “Visible to my colleagues” makes your cellular number available for all on TaDH Hypercare.

6)  The mobile number should always be set as #1 – To make it #1, you will drag the box to the top

*Do not forget to set your email address to private

Contacting a provider on call:

1)  When logged into the application, you will see “On call” in the top navigation bar.

2)  Select your desired department and you will be provided with all the pertinent information.

Clicking the “Schedule” option will provide you with a monthly view of the on-call schedule.

***Refer to your Departmental Procedures or Medical Directives/Policies  for a guideline of when is an appropriate time to contact a provider***

Contacting a user from the directory:

When logged into the application, you can either click on “Messages” or “Contacts” in the top navigation bar. Both options will have a search bar where you are able to look for the desired user.

*In “Messages” you will find your message history (as per data retention policy – all conversation content will be deleted after 14 days”).

Navigating the user profile:

Before sending a message, you will have the 3 different delivery types:

Modifying your availability:

1)  

Clicking your name in the top right-hand corner will give you the opportunity to personalize your availability

·         Available (green) status indicates user will receive all message notifications.

·         Busy (red) status indicates user will only receive STAT and Urgent notifications.

·         Unavailable (black/blank) status indicates user will not receive any notifications, and will not be able to send or read messages until their status is turned back to available or busy

When setting an alternate Contact, a banner will be presented in your user profile and at the top of the sending users chat box.

*If you are worried about missing messages on Hypercare, you can enable the Safeguard Feature.

This will send an alert via text and/or email stating that you have received a message on Hypercare and urging you to go into the Application maintaining the PHIPA compliance.