After the transition to Meditech Expanse, hospitals typically provide various forms of technical support and ongoing assistance to ensure a smooth user experience. While the specific details can vary, here are some common elements of technical support and assistance:

1. Help Desk or Service Desk  (Ex 5000): A dedicated help desk or service desk is typically available to address technical issues, answer questions, and provide guidance related to Meditech Expanse. You can reach out to this support channel via phone, email, or an online ticketing system to report problems or seek assistance.
2. User Training and Education ( Informatics ): Training programs are often offered to users to familiarize them with the functionalities and features of Meditech Expanse. These training sessions may be conducted before the go-live date, as well as on an ongoing basis to accommodate new hires or to provide advanced training for specific modules or updates.
3. Online Documentation and Resources ( HelpJuice / SURGE ): Hospitals often provide online documentation, user guides, and resources that can be accessed at any time. These materials offer step-by-step instructions, troubleshooting tips, and best practices for using Meditech Expanse effectively. They serve as a self-help resource for users to find answers and guidance.
4. User Communities and Forums: User communities and forums, either hosted by the hospital or Meditech, can provide a platform for users to connect, share experiences, and seek advice from peers. These forums can be valuable for learning from others, exchanging tips and tricks, and staying up-to-date with the latest developments.
5. System Updates and Enhancements: Meditech periodically releases system updates and enhancements to address bugs, introduce new features, and improve overall performance. Hospitals typically communicate these updates and provide assistance during the upgrade process, ensuring users have the necessary support and guidance.
6. On-Site Support and Training (Informatics): In some cases, hospitals may offer on-site support and training for specific needs. This can include dedicated Meditech experts or trainers who visit the hospital to provide hands-on assistance, address complex issues, or conduct in-depth training sessions for advanced usage.

The availability and scope of technical support and ongoing assistance may depend on the hospital's resources, support contracts, and the level of collaboration with Meditech. It's advisable to consult with your hospital's IT department or Meditech representative to understand the specific support channels and assistance available to you after the transition to Meditech Expanse.